Shape the Future of Water Services in Aotearoa
Water is one of our most valuable assets, and how we manage it today will shape our future. Safe, reliable and resilient water services are essential to the wellbeing of our communities now, and for future generations.
  
Selwyn Water is a newly established organisation developed to deliver drinking water and wastewater services across the Selwyn District. This entity represents a shift to a service-minded, future-focused approach.
  
As a council-controlled organisation, we are currently transitioning services from Selwyn District Council. We are a highly committed team working in a dynamic and agile environment, developing Selwyn Water from the ground up. Together, we’re shaping the direction of the organisation.
  
We have a strong vision for the future of Selwyn Water and are dedicated to doing the best for our community.
  
The Opportunity
We’re looking for two Customer Services Representatives to join the team and play a key role in delivering high quality customer service during a critical transition period.
  
These roles will represent Selwyn Water with handling customer enquiries, requests, applications and complaints across multiple channels. You’ll be responsible for resolving the majority of enquiries at first point of contact, while ensuring a professional, efficient and customer focused experience.
  
These are fixed-term roles for eight months, with an anticipated start in early May to support system testing and training.
  
In this role, you’ll be:

• Acting as the first point of contact for customer enquiries across phone, email, online, and in person
• Resolving customer queries, requests, and issues in a timely and professional manner
• Processing applications, requests, and related documentation in line with policies and procedures
• Supporting billing, payments, and general financial transactions where required
• Coordinating service requests and follow-up actions with internal teams and contractors
• Maintaining accurate records and systems, while contributing to customer feedback and continuous improvement
• This is a role where no two days will look the same, you’ll be supporting the team across a broad range of operational and administrative activities

What We’re Looking For
You don’t need to come from the water or local government sector, but you will need to bring strong customer service experience and confidence dealing with a wide range of enquiries.
  
We’re looking for someone who has:

• Minimum of 3 years proven customer service experience, ideally handling high volumes or complex enquiries
• Experience in handling financial transactions over the counter
• Confidence in managing difficult conversations and resolving issues effectively
• Clear and professional communication across multiple channels
• Experience working across systems and navigating information quickly
• The ability to be proactive, adaptable, and focused on taking ownership to resolve issues at first point of contact

Experience in local government or utilities as well as environments involving billing or transactions would be beneficial but not essential.
  
Why Join Selwyn Water?
This is a rare and exciting opportunity to help transition the customer services function for our new organisation, where your contribution will have a direct impact on how services are delivered and experienced by the community.

• Opportunity to be part of an organisation as it grows, working in an innovative start-up environment where things are still being shaped
• Help influence outcomes for communities that rely on safe, sustainable water services
• Varied role, working with the support of a talented team

Next Steps
Ready to make a meaningful impact? Work in an exciting and fast-developing organisation with an opportunity to contribute to meaningful growth.
  
Please note we are recruiting at pace and will be progressing suitable candidates as they are identified, so we encourage early application.
  
For more information or a confidential conversation, contact Mel Eradus on 03 265 0668 or mel@bishopassociates.co.nz