General Manager Services
 
Lead and shape services that directly impact the lives of over 200 people with complex needs across Canterbury.

• Lead at scale
• Lead with purpose
• Lead where it truly matters

Brackenridge is a respected, values-led provider of residential and community-based support for people with intellectual disabilities and complex support needs. They enable the people they support and their whānau to navigate life with mana and manaakitanga and lead great lives of their choosing. With approximately 500 staff and services delivered across more than 50 homes, Brackenridge operates at the frontline of some of the most complex and meaningful work in our community.
 
Reporting to the Chief Executive and as a key member of the Executive Leadership Team, the General Manager - Services holds operational accountability for the organisation's largest portfolio with organisation-wide influence across service design & delivery, quality, risk and performance.
 
This is a senior executive role overseeing approximately 400+ frontline staff (via a team of service managers and operational leaders), ensuring services are safe, outcomes focused, person-centred and sustainable.

You will:

• Provide mana-enhancing strategic and operational leadership across a large and complex 24/7 service environment
• Shape and strengthen practice frameworks to ensure high quality, outcomes focussed evidence-informed supports in partnership with disabled people and their whanau
• Lead, enable and empower a diverse leadership team
• Build and foster relationships with commissioning agencies, government and community partners
• Drive operational excellence while strengthening service capability and sustainability
• Lead through complexity and disability sector change
• Actively shape organisational strategy and long-term sustainability

This role requires both strength and empathy. The work is deeply rewarding and, at times, demanding. Leadership in this environment calls for resilience, emotional intelligence, kindness, courage and sound judgement under pressure.

You will bring:

• Senior operational leadership experience ideally in disability, health or social services
• A sound understanding of the Enabling Good Lives vision, principles and UNCRPD and ability to walk alongside disabled people and whanau, staff and communities to enable person-directed outcomes
• Proven ability to lead and influence at scale directly and through other leaders
• Strong understanding of risk, quality and safe practice in complex service environments
• Confidence engaging with commissioning agencies and external stakeholders
• Experience leading large diverse workforces
• Demonstrated experience leading change and strengthening performance
• The credibility and steadiness to hold accountability while maintaining a values-led approach
• Strong financial and operational performance acumen

A relevant professional qualification with postgraduate leadership or management training is desirable.

This is an opportunity to: 

• Have genuine influence over strategy, service design and organisational direction that helps optimise outcomes for disabled people, whanau, staff and community
• Shape services that directly impact vulnerable people and their families
• Lead a significant workforce in a values-driven, purpose-led organisation
• Build long-term capability within a senior leadership team

Brackenridge offers flexibility, professional challenge and the opportunity to make a genuine difference in people's lives every single day.

For more information or a confidential discussion, please contact Heather Ewing on 03 265 0667 or Rob Bishop on 03 265 0666 or click the 'apply' button to express your interest in being considered for this great role.